Service / AMC

1. How can I log for service request or report a machine fault?

You may call us on +971 4 8870502  (Ext. 3)

Or you may drop us an email on  services@newmatic.ae

 

2. How much will it take to attend my service request ?

Service requests and complains are normally attended within a day or two depending on the time it’s been registered with us.

 

3. Do you service laundry equipment not supplied by you ?

Yes we do service any laundry machinery and brand.

 

4. I have noticed that you are servicing and signed AMC (Annual Maintenance Contract) with many of the clients under hotel , hospital , commercial laundry sectors , do you also offer AMC even if the machines not supplied by you and not within your brands range?

Newmatic’s AMC dept has the efficient team and experience to handle all laundry machineries irrespective of its brand and regardless if it was supplied by Newmatic not.

 

5. How can I approach you for AMC offer ?

You may call us on +971 4 8870502  (Ext. 3)

Or you may drop us an email on  amc@newmatic.ae

6. Do you offer any warranty extension on the machines you supply?

Upon customer’s request, Newmatic can offer the customer to extend the warranty on the machines supplied to him at very reasonable cost.